Problem

The pre-order button does not appear on your product page, and the default "Add to Cart" or "Sold Out" button is shown instead.

Common Causes and Solutions

1. App Embed Block is Not Enabled

This is the most common reason. Make sure the app embed is active:

2. No Active Rule Matches the Product

Verify that the product is covered by an active pre-order rule:

3. Product Is In Stock

By default, pre-order buttons only appear when a product is out of stock. If the product has available inventory, the standard "Add to Cart" button is displayed.

  • To show pre-order for in-stock products, enable Always show pre-order in the rule settings

4. Theme Compatibility Issue

Some themes override button rendering. Try these steps:

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Still not working? Contact our support team at support@k1apps.com with your store URL and a screenshot of the issue.